Dear Bulldog Coffee,
In 2004 when I started at the University as an employee I began looking for what would be my new coffee shop. I tried all of the coffee shops in the area. Allegro Inn, Allegro, Roma, Starbucks, Solstice, and of course Bulldog.
Your establishment with its great coffee, friendly staff, and flexible space quickly became my favorite, and finally surpassed Solstice when I switched to drip. For some reason they cant make drip that doesnt have grounds in it.
That doesnt mean that my relationship with you has been an easy one. For a while you had an inconsistent morning shift that didnt always open on time, you change hours over the winter holidays making it impossible for me to pick up my coffee. This morning I even discovered you discontinued my favorite breakfast choice. I’ve never been able to tip my favorite barista because you insist the funds go for “volunteer” work. As a volunteer who works for a handful of organizations each year I find it ludicrious that you encourage your employees to “volunteer” by making it paid work. If you want a staff who volunteers, perhaps thats what you should look for in the hiring proccess. Leave the decision up to your customer in regards to where they want their tips to go.
This morning though I’d like to share a non cereal non tip related complaint. I came in and got my coffee as usual, chatted up the new girl and was going to settle in to work on my morning pages before I had to come into work. On the table in the center there is now a sign saying this is a “community table” and that laptops, cell phones , ipods and unpurchased magazines are unwelcome. I’ve no complaint about the unpurchased magazines. You arent a library.
However as an Ipod user I was insulted. First off , Ipod is not the genaric for portable music listening system. Your singling out of Ipods is uncalled for. Secondly, why would I go to a coffee shop that would dictate what I can do or can’t do over my morning coffee. You may think this will encourage conversation amoungst your patrons, but instead it will lead people sitting slackjawed staring at your flat panel TV, one of the things I’ve hated since day one. (Particularly when you run NPR over the radio at the same time. Two news sources in one, it can be a little confusing if you are trying to focus)
Do you really think restricting what your customers can do will encourage conversation? Look at other “third places” and the things they offer and provide. It is a space for gathering, unobstructed to encourage conversation and encourage individuality, not to restict their individuality.
I’m just one regular customer. My drip coffee, double tall vanilla latte and my boyfriend’s non fat no whip mocha won’t be missed.
I wish you good luck in the future, and I’m continuing my search for the perfect coffee shop for my weekday mornings.